Privacy / Terms
Prices: All prices, pictures, and descriptions on this site are subject to change. We maintain no responsibility for inadvertent error.
Orders: When you place an order with us, you agree to the price and terms indicated on our site. Price differences related to future or past prices in our store or any other store are not refundable. We reserve the right to refuse any sale at any time.
You agree to indemnify, defend, and hold harmless c3-shop.com, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and or costs (including, but not limited to, attorneys’ fees) that arise from your use of any c3-shop.com services.
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, JCB, and Diner's Club. We do not accept credit cards which have been issued by banks outside of the United States.
Failed Authorization & Payment Declines:
You may need to contact your bank for additional information about declined payments. Phone numbers can be retrieved on the back of most cards.
If your card was declined please double check the following information.
Billing address matches what your bank has on file for the card.
Credit Card number.
To resolve payment issues, contact your bank about:
Authorization to proceed with activity flagged by the bank as unexpected (including first-time orders and high-value purchases).
Daily withdrawal or purchase limits.
Payment authorizations, reserved funds, and charges.
Debit and Credit Card Transactions:
When you place an order, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note, these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 7-10 days, depending on the policy of your bank. Your credit card will not be charged until the item(s) have shipped.
When you use your credit card, please provide your credit card billing address. If this billing address is different then what your bank has on file, the authorization may fail.
We cannot work out credit card problems with your financial institution; you must settle problems with them and reorder once the problem is resolved.
Sales tax is calculated and applied at the time of your order. If your shipping address is within Washington state, sales tax will be applied. Sales tax may be applied to shipping and handling charges.
Information We Collect:
We collect and store any personal information you provide to us. Personal information you provide may include your name, birthdate, gender, phone number, email and physical address, credit card information (when necessary) and other data. You can choose not to provide us with certain personal information, but this may limit your ability to take advantage of some services or features we offer. To use our services and become a member of the Proform program, you must provide and maintain a valid email address at a minimum.
Information We Collect From You:
We may automatically collect and store various types of non-personal information whenever you interact with our website. We may use a variety of methods to collect this information, including cookies, pixel tags, log files, web beacons or other tools (“collection tools”). Non-personal information we may collect includes, but is not limited to, information on our server logs from your browser including your IP address, cookie information, device hardware information, browser type and language, system type, whether you have enabling software to access certain features, referring website URLs, information about your purchases and other information about your interactions with us. We use Collection Tools to enhance your experience and make it more efficient, such as to allow you to stay logged in, remember your preferences, confirm delivery of email communications, and other features. If you prevent these Collection Tools, you may not be able to use our website and services. In addition, many of our website features and services may not function properly.
We do not knowingly collect or solicit personal information from children who are under age 13.
How We Use the Information We Collect From You:
The information we gather enables us to provide you with our website and services and to help administer your account. You consent to our use of your information to do the following:
• Enable you to use our website, services, features and other activities
• Enhance, customize and personalize your experiences and communications
• Operate, provide, improve and maintain our products and services, including analyzing user behavior
• Communicate with you about your purchases, account information and other administrative or customer service issues
• Administer promotions, provide features and display relevant marketing to you
Information You Share:
How We Protect Information:
We use a variety of security measures to protect your information, including encryption and authentication tools. When you place orders or access your personal information, we use a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology. We deliver your credit card information to be stored with our payment providers and do not maintain it in our system after delivery.
Internet transactions can be risky. You acknowledge that you provide your personal information at your own risk. Information could be intercepted before it reaches us, and there is a risk that our security measures may not be sufficient to prevent every conceivable threat to your information. We are not responsible for the unlawful actions of others or the illegal circumvention of any privacy settings or security measures. If we discover a security breach that compromises your personal information, we will inform you in accordance with applicable law.
Protect Your Information:
You are responsible for maintaining the security of your account and password, restricting access to your computer or device, and you agree to accept responsibility for all activities that occur under your account or password. Please keep your password secure. Do not share your password with anyone else.
Access To Information:
To modify or delete your personal information, please update your member account profile. Note that your old personal information may reside in our backup files and archives until it is deleted through our data storage procedures.
Communications and Notifications:
We may use e-mail, phone or other contact methods to (1) notify you of special offers, newsletters, and product alerts or features in which we believe you may be interested, (2) request information regarding your account or payment, (3) disseminate passwords, validate requests and provide customer support and (4) provide you with information that you request. You consent to receipt of any such communication. To unsubscribe from certain communications, please change your user account communications settings or follow the instructions in the email or other communication you receive. There are some essential, administrative communications for which you cannot opt out. Regardless of the settings you select, we may still send you service-related communications. All changes may take a few days to become effective. For example, if you have unsubscribed from any of our communications, you may still receive communications already in production due to production schedules.